Welcome to the Curvanea LLC Frequently Asked Questions (FAQ) page. Below are some of the questions and answers that our customers frequently ask. If your question is not listed here, please feel free to contact us.

1. In which countries can I purchase products?
   We support international shipping worldwide. You can select your country on our website to see the available shipping options and costs.
2. How long does it usually take for an order to ship?
   We usually process and ship within 1-3 business days after receiving an order. Shipping time varies depending on location and the shipping method selected. Domestic orders usually take 3-7 business days, and international orders may take 7-21 business days.
3. How do I track my order?
   Once your order is shipped, you will receive an email with a tracking number. You can use this tracking number to check the status of your package on the official website of the relevant shipping company.
4. Can I cancel or modify my order?
   To cancel or modify an order, please contact us as soon as possible. If the order has not yet been shipped, we will do our best to accommodate your request. Unfortunately, once an order has been shipped, you cannot modify or cancel it, you can return it according to the return policy.
5. What should I do if my item is damaged in shipping?

If you receive a damaged product, please contact us within 48 hours of receiving the product and provide relevant photos and order number. We will process a refund or replacement for you.

6. How can I apply for a refund?
   To apply for a refund, please follow our return policy and apply within 7 days of the product arriving. Please ensure that the product is unused and in its original condition.
7. Are your products handmade?

Yes, our rugs, cushions and tapestries are handmade with attention to every detail. Each product is unique and may have slight differences.

8. What payment methods can I use?
   We accept a variety of secure payment methods, including credit cards (Visa, MasterCard, American Express, Discover), etc.
9. Do you ship internationally?

Yes, we ship internationally. Please select your country at checkout to view the corresponding shipping costs and times.

10. How can I contact the customer service team?
    You can contact our customer service team in the following ways:

Tel: +1 623-309-4177
Email: help@curvanea.store