Thank you for purchasing a product from Curvanea LLC. We are committed to ensuring that you are satisfied with your purchase. If you are not satisfied with your purchase, here is our return and refund policy:

1. Return Time
   We accept returns within 7 days from the date you receive the product. Orders older than 7 days will not be refunded or exchanged.
2. Return Conditions
   To be eligible for a return, your product must meet the following conditions:

The product is unused and in original condition with all tags and packaging attached.

Proof of purchase or order confirmation must be attached.

3. Return Process
   Please follow the steps below to return a product:

Contact Customer Service: Contact our Customer Service team via email (help@curvanea.store) or phone (+1 623-309-4177) to let us know of your return request.

Obtain a Return Authorization: We will provide you with a (Return Authorization) and a return address.

Packaging the Product: Please ensure that the product is properly packaged and include a Return Authorization letter stating your order number and the reason for the return.
Returning the product: Send the product to the address we specify. It is recommended to use a trackable shipping method to avoid losing the return package.

4. Refund processing
   Once we receive and inspect the returned product, we will process the refund as soon as possible. The refund will be returned to the original payment method and the processing time is usually 5-10 business days. Please note that your bank or payment platform may require additional processing time.
5. Return shipping costs
   Within the United States: If the return is due to our error (such as wrong shipment or product defect), we will cover the return shipping costs. Otherwise, the return shipping costs are borne by the buyer.
   International orders: The return shipping costs for international orders are borne by the buyer.
6. Non-returnable products
   The following products are not eligible for return:

Customized or personalized products;

Any product that has been used, damaged or is not in its original condition;

7. Products related to warranty
   If the purchased product has a manufacturing defect or quality problem, please contact us immediately and we will provide a replacement or refund service according to the situation.
8. Contact Us
   If you have any questions about our refund and return policy or need further assistance, please contact us:

Phone: +1 623-309-4177
Address: 14100 N 83RD AVE, PEORIA, AZ 85381
Email: help@curvanea.store